Effects of Music on Brand Perception — Daniel Mullensiefen / Serious Science
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Effects of Music on Brand Perception — Daniel Mullensiefen / Serious Science

The question of how music affects brand perception
is a very applied question by its nature. It’s relevant for advertisers, people working
in the marketing industry and also musicians or music consultants who try to sell music
to brands to enhance brand perception. So there’s definitely a commercial angle to
it. If you know the trick how to make a brand
perceived as more interesting or more attractive with music, that would be a great achievement. There’s a long history of using music in commercial
contexts and with brands and advertising campaigns but research only started about 25 years ago. People have tried in the lab or in experimental
settings to pair certain brands or products with music. The music presented with the brand does change
brand perception, obviously. But not all types of music work for all products
and all brands, there’s a bit more to it. So you need to know three things. You need to know the values of the brand or
the positive of the brand that you want to transport, you need to know features of the
music that you’re going to use and characteristics of your target audience. Only once you know who you are playing the
music to, and who you are advertising to and what features the music has that may be able
to transport the positive values of your brand, then putting these three things together would
make for effective use of music in brand perception, in advertising. There have been studies from the 90s that
looked at musical fit, the fit between the music that’s being played and the brand that’s
being advertised. They found very prominently but the better
the music fits the product or the brand, the more effective it is in enhancing positive
brand perception. So there’s this practical line of research
in psychology where people have tried to use different music with different brands, manipulated
fits, manipulated contexts. There’s also a whole other layer of psychological
research that contextualizes these investigations. It does fit within the know condiments framework
of biases and heuristics of human cognition. It basically states that in many situations
we don’t make rational decisions, especially in daily activities. The chewing gum we buy at the till or the
shampoo that we grab quickly from the shelf aren’t decisions that we think long and hard
about because we don’t have to, we don’t have the time, it’s not a big investment and
there’s hardly anything that can go wrong. But especially these decisions that we make
all the time where we don’t invest a lot of thinking, they are open to biases and heuristics,
so they are often not rational but driven by contextual factors. Contextual factors can be associations that
we make with a specific brand or that we recognize a specific logo from previous episodes. One of these factors that can come into play
is music. Music is a stimulus that is good for introducing
an emotional context for almost any information that is presented with it. So if a brand or product is present with music
on TV or radio or in other contexts then even though you might not be paying special attention
to the music, it sets the context, it puts you in a certain mood, it gives associations,
it has a style or genre or there’s a singer. If it’s popular music and you’re familiar
with that style it will remind you and you will associate something with it and these
associations then get remembered and committed to long-term memory. That’s very hard to suppress because we don’t
have any conscious control over the associations that we commit to long-term memory. At the point where you present it again with
a brand choice or the choice between different products maybe this positive association that
was initially triggered by the music when we were first exposed to the brand will come
up in that choice, situation, and it will have the effect that you’re a bit more likely
to choose brand A than brand B just because it has been presented with music that you
happen to like or that comes to your mind in that situation again. So that’s a mechanism that describes why music
is a very good candidate for enhancing brand perception and why it’s particularly useful
and effective. It does creep under the radar in the sense
that we can’t really suppress it and it’s often connected to an emotional way of processing
which is quick and we don’t scrutinize it cognitively. That’s different to arguments that are made
as part of the message. For example, if you say: ‘This car is so
much more effective in its fuel consumption than other cars’, this is something that
you can challenge cognitively, you can compare information with other information and you
can have your own cognitive defences against that advertising message argument. But that’s not the case with music, so if
a car ad is paired with, say, music by John Lennon and you happen to like John Lennon,
there’s no cognitive defence that you would build up against that or you might not even
notice that there is an emotional effect of the music on brand perception. Obviously, it’s not a silver bullet and it’s
usually not massive effect sizes that would sway our opinion or purchase intent from one
product to the other. There are many other biases and heuristics
that influence purchasing behavior, the most important one being like “I buy the stuff
that I bought last week and I was satisfied and happy with it”. But yet, especially for small consumer products
that are purchased around the country all the time presenting the brand and advertising
with music can make a difference to sales and it can help building up brand perception
over time. So emotional brand building is something that
doesn’t pay off immediately. A brand wouldn’t notice that in their revenues
next week but over time your brand might develop into a premium brand or a brand that is seen
as better or more attractive or interesting than other brand if you’ve invested into brand
building in the longer term. And then you can actually sell your phone
twice the price than a competitor phone that might have very similar technical qualities
just because people want that brand and they’re willing to pay a much higher price than would
be justified just by manufacturing price. So, in‌ ‌the‌ ‌end, open questions
are, can you identify, can you automatically identify music that would fit a brand? For example, can you search music databases
with the brand profile that would return a list of candidate tracks that would fit that
brand? That’s a really interesting question, and
again, developments from music information retrieval might be relevant here that pick
up so-called softer attributes like emotions or mood or human associations that we have
with certain types of music and that we might have in a similar way with certain types of
brands. On an emotional level, the brand and music
could be matched even automatically. But what is really important to evaluate is
whether a particular song fits a particular brand or product. So there should always be empirical testing
before a TV ad goes out or a brand decides to sign up to a new music- or audio-profile
and a new sonic campaign. Even if you think a certain piece of music
fits a brand you would always need to validate that with the target audience, because your
target audience might have a different music taste, might have grown up in a culturally
different world, be older or younger than you. It’s very hard to judge what these people
make off a particular song, whether they think the association between song or music type
and brand type is actually fitting and is enhancing the positive values of the brand. I think that’s why it’s very exciting, an
exciting line of research to look at it in the future.

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